I've been a phone rep for several different companies in the past (Imagine the nightmare working for the cable company). I would like to share something with the group. If you think about being a phone rep as a work from home job is a great idea for someone with MS know this. That type of work is micromanaged inch by inch, second by second, any time my cog-fog interfered there was a risk of a demoralizing lecture about calling someone by the previous caller's name or misquoting a price.